Privacy Policy

At Hōhepa Hawke’s Bay (“Hōhepa”, “we”, or “us”), we are firmly committed to protecting the privacy and the security of your personal information.


This Privacy Policy describes how Hōhepa may collect, hold, use and disclose Information that identifies you (your “personal information”).


If you have any questions about this Privacy Policy or our use of your personal information, please contact us at:


When this Privacy Policy applies


Please read this Privacy Policy carefully. It applies to any personal information that you provide to Hōhepa Hawke’s Bay or that you authorise us to collect. By providing us with personal information or by using our websites (including our website at and all associated pages, including our social media pages and platforms) (“websites”), you authorise us to collect, use, store and disclose your personal information in accordance with this Privacy Policy.


This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act 2020 (the “Privacy Act”) or any specific authorisation you provide to us.


You are not required to provide us with any personal information that we request. However, if you do not, you may not be able to access our websites or services.


Updates to this Privacy Policy


We may update this Privacy Policy at any time by posting an updated version of this Privacy Policy on our Websites. The updated version of this Privacy Policy will take effect from the time it is posted. In some cases, we may take additional steps to bring any changes to this Privacy Policy to your attention, including by notifying you directly.


Please come back and review this Privacy Policy regularly, to ensure you are aware of any updates.


How we collect your personal information


We collect personal information directly from you whenever you use the enquiry form to interact with us. For example, we collect the following information:

  • Name, telephone number(s), email address;
  • Feedback and or the information that you provide to us via the enquiry form; and
  • Any interactions you have with us, including through our social media accounts.


Information about other people


If you provide us with personal information about another person, you should ensure they have authorised you to do so, and that you have informed them of their rights to access their personal information as set out in this Privacy Policy.


How we use your personal information


The personal information that we collect may be used for the following purposes:


  • To provide you with our products and services;
  • To communicate with you, including to respond to your requests, enquiries or complaints, and for any other customer-related activities; and
  • For any other purpose that we tell you about, that you authorise or that is permitted by law.


We may also use aggregated and anonymised information (where all identifying characteristics have been removed) for statistical and research purposes.


If you would like to opt-out of receiving any marketing or advertising communications from us, please use the unsubscribe facility at the bottom of one of our emails to you, or contact us at to remove yourself from our mailing list.


Disclosure of personal information


We will only share your personal information with:

  • Any person or third party authorised by you; and
  • Any other party who we are required or authorised to disclose personal information to in accordance with applicable law.

Except as set out above, we will never sell or directly share your personal information with any other person or third party.


Storage of personal information


Personal information that we collect is either held by us at our head office or held by a third party on our behalf. For example, some information we hold about you will be stored in the cloud in secure databases on our behalf. Those third parties may be based overseas. The use of these services, and the transfer of information overseas (if applicable), does not relieve us of our obligations to you under the Privacy Act and this Privacy Policy.




Security of your personal information is very important to us. We take reasonable technical and organisational precautions to protect personal information that we hold. However, due to the inherent nature of the internet, we are not able to guarantee the security of any information that you hold or that you transmit to us.


Access and correction of personal information


Under the Privacy Act, you have the right to access and request correction of any personal information that we hold about you. If you would like to access or request correction of any of your personal information, please contact us at


Other websites


Our websites may provide links to other websites for your convenience and information. These websites are outside of our control and are not covered by our Privacy Policy. If you access other websites using the links provided, the operators of these sits may collect information from you. We are not responsible for the content or privacy practices of any third-party website.


Contact Us


If you have any questions or request relating to this Privacy Policy or any personal information we hold about you, please contact us:


Hōhepa Hawke’s Bay
363 Main Road, Clive 4148, Hawke’s Bay
+64 6 870 0426


This Privacy Policy was last updated on 10 January 2024